📄 Return & Exchange Policy — Nisa Silk Fab
At Nisa Silk Fab, we take pride in delivering high-quality ethnic wear that meets your expectations. However, if you receive a damaged or defective product, we’re here to make it right.
✅ Return Eligibility
We only accept returns or exchanges if the item is received in a damaged condition.
To be eligible for a return:
You must contact us within 48 hours of delivery.
You must provide clear photos or videos showing the damage.
The product must be unused, with all original tags and packaging.
❌ Non-Returnable Items
We do not accept returns or exchanges in the following cases:
If the product is not damaged
If the return request is made after 48 hours of delivery
For size issues (please refer to our size chart carefully before ordering)
Customized or altered items
Color variation due to lighting or screen differences
🔁 Return Process
- Email us at [contact@nisasilkfab.com] within 48 hours of receiving the item.
- Attach clear images/videos showing the damage.
- Once approved, we’ll arrange for a return pickup or guide you on next steps.
- After receiving and inspecting the item, we will:
Send a replacement (if available), or
Issue store credit/refund as applicable
📦 Important Notes
Please do not send back any product without our confirmation.
We reserve the right to decline returns if the damage claim is found to be invalid.
Return shipping may be borne by the customer unless otherwise agreed.
🛍 Thank You!
We value your trust and strive to offer the best customer experience. For any questions, feel free to reach out to us at contact@nisasilkfab.com
